It turns out the first item I ordered from AG didn't quite work as I'd hoped. It was one of those technical product anomalies that few people experience, and I just happened to. Accessory Genie's product support team went out of their way to diagnose the problem - literally within minutes - and when an obvious solution wasn't available, they took the item back without complaint. My refund came through quickly and there was good communication throughout.
I will be back. The quality of service found here is rare and not easily forgotten.