Return Policy


RETURNS:

Each product is fully guaranteed by the manufacturer usually up to 3 years from date of delivery (unless specifically stated otherwise). The complete warranty is included with the product. The manufacturer's warranty covers repair or replacement of defective parts, subject to the conditions set forth.

On most items, Accessory Genie offers an exclusive 45 day return policy for purchases made through this Site. All returns require a Return Merchandise Authorization (RMA) number, which you can obtain by emailing HelpDesk@AccessoryGenie.com or by calling Accessory Genie Customer Service toll free at 888-998-8879 (Monday through Friday, 8 am to 5 pm Pacific Time). 

Please note your order number, item #'s of products being returned, and the reason for return. RMA numbers remain valid for 45 days. Please return your merchandise promptly after receiving an RMA number. All returns must be shipped with the RMA number clearly displayed on the outside of the shipping box.

All returned product must be complete with the original manufacturer's packaging and any parts, cords, or manuals. We cannot accept returns of products missing the serial number or UPC; we will not issue refunds for such items.

Defective Merchandise - Defective merchandise may be returned within 45 days from the date of delivery for exchange, refund, or store credit.

Non-Defective Merchandise - Non-defective merchandise may be returned within 45 days from the date of delivery for exchange, refund, or store credit. Non-defective items, open merchandise, and incomplete returns are subject to a 20% restocking fee.

45 Day Return Policy Exceptions - Radar detectors, GPS equipment, computer software, and MP3 players must be returned within 15 days from the date of delivery. Software can only be exchanged, not returned.

Outgoing shipping charges and processing fees are not refundable under any circumstance. Canceled orders are subject to a cancellation fee. Please allow 14 business days to process your return after it arrives at our warehouse. You will be notified via email once we receive your return. Any merchandise returned to Accessory Genie without authorization or a RMA number will be refused. Accessory Genie reserves the right to refuse any return. An RMA number does not guarantee final disposition. All returns are subject to inspection.